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Terms and Conditions

FRONTIER CONNECT TERMS & CONDITIONS

THESE TERMS AND CONDITIONS APPLY ONLY WHERE YOU ARE PARTICIPATING ON A FRONTIER CONNECT PROJECT, IN WHICH CASE THESE TERMS AND CONDITIONS TOGETHER WITH THE TERMS AND CONDITIONS OF THE SUPPLIER(S) APPLY.


IF YOU ARE PARTICIPATING ON A FRONTIER GROUP PROJECT OR FRONTIER PARTNER PROJECT THEN THE TERMS AND CONDITIONS RELATING TO THAT TYPE OF PROJECT APPLY. CLICK HERE TO VIEW FRONTIER PARTNER OR FRONTIER GROUP TERMS & CONDITIONS.

 

1. General Disclaimer

The Society for Environmental Exploration operating as “Frontier Connect” and/or “Frontier” (“Frontier Connect”, “Frontier”, “we” or “us”) acts as agent for suppliers seeking to advertise and sell their volunteering programmes, internships, other projects and/or travel opportunities on and through our website.

The information and prices shown on our website are as provided to us by the applicable supplier and may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of prices and information on our website, regrettably errors do occasionally occur. You must therefore ensure that you check the price and all other details of your chosen arrangements with us at the time of application.

It is your responsibility to contact the suppliers directly and to do appropriate and extensive research before committing to or embarking on any project. Frontier Connect acts only as an agent and accepts no liability for the provision of any project by any supplier or for your decision to participate on any particular project.


2. Frontier Connect

Except where otherwise specified, Frontier Connect acts only as an agent in respect of all bookings which we take and/or make on your behalf. We accept no liability in relation to any contract which you enter into or for any services or arrangements which you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier or suppliers of the arrangements in question (the ‘supplier’). When making your booking we will arrange for you to enter into a contract with the applicable supplier of the arrangements. Your booking with us is subject to these agency Terms and Conditions and the specific booking conditions of the relevant supplier you contract with, which may limit and/or exclude the supplier's liability to you. Copies of the terms and conditions of the supplier are available on request from us and you are advised to obtain a copy from us and read them carefully, as you will be deemed to be applying for the provision of any arrangements to you on and subject to the terms and conditions of the supplier.

You may decide to apply to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By applying to make a booking with us:-

a. you agree that you have read these terms and conditions and agree to be bound by them;
b. you consent to our use of your information in accordance with our Privacy Policy; and
c. you confirm that you are over 18 years of age or, if not, that your parent or guardian has signed our parental consent form.


3. Booking and payment

In order to secure your chosen arrangements with the supplier, you must pay Frontier the full amount of the registration fee and of the project fee as published on Frontier’s website as well as  comply with all your other obligations under your arrangements with the supplier. Your booking is confirmed and a contract between you and the supplier will exist when we send you confirmation on their behalf.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

The registration fee payable to Frontier is in addition to and separate from the cost of the arrangements payable to the supplier. Your obligation to pay the registration fee arises as soon as you request us to make a booking on your behalf with the supplier concerned and remains payable whether or not the arrangements are actually confirmed by the supplier and even if you cancel or the supplier cancels the arrangements.

With the exception of the registration fee and where otherwise advised or stated in the terms and conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier concerned. Any payment which you make to us on behalf of the supplier by online payment or bank transfer needs to be net of all transaction costs.  For some arrangements you may be required to pay the supplier directly.

You must pay the full amount of the registration fee and the project fee by the due date, in respect of which time shall be deemed to be of the essence. If full payment of any amount due is not received by the due date, your project participation may not be secure and the supplier may cancel your booking and charge the cancellation fees set out in their terms and conditions.


4. Prices

We reserve the right to amend advertised prices at any time.  We also reserve the right to correct errors in both advertised and confirmed prices.

Special note: Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.


5. Insurance

You are strongly recommended to take out personal travel insurance and some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs and the arrangements you have chosen. Please read your policy details on receipt and take them with you on the project.


6. Special requests

If you have any special requests (for example dietary requirements), please let us know at the time of application. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.


7. Changes and Cancellations by you

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised also to confirm all changes with us by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements. The supplier may charge the cancellation or amendment charges shown in their terms and conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £25.00 per person for any amendments to bookings which are accepted and you will still be liable to pay us the registration fee. You will be notified of the exact charges at the time of amendment or cancellation.


8. Changes and Cancellations by the Supplier

We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no liability to you in respect of any such change.


9. Our responsibility for your booking

Your contract is with the supplier and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to two times the amount of the registration fee paid to us. We will have no liability to you in respect of any special, indirect or consequential damages whatsoever resulting from the use of the Frontier Connect website or service even if we have been advised of the potential for such damages. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


10. Visa, passport and health requirements.

Unless you tell us otherwise, we are entitled to assume that you are a British citizen who holds or will hold a full British passport valid for the entire duration of the arrangements you choose to purchase.  Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy, high commission or consulate or your doctor as applicable in good time before departure.


11. Complaints

Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst on your project, this must be reported to the supplier or their agent immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of any compensation to which you may be entitled may therefore be reduced or extinguished as a result.

If you wish to make any form of complaint, please do so in writing to the supplier, with a copy to us. You will see the name and contact details of the supplier in any confirmation documents which we send you.


12. Law and Jurisdiction

These terms and conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction.


13. Documentation & Information

All descriptions and content on our website or otherwise issued by us is provided on behalf of the supplier in question and is intended to present a general idea of the services offered by the supplier in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details in respect of any accommodation or any other aspect of a project please contact us on +44 (0) 207 613 2422.


14. Hyperlink disclaimer

Frontier’s websites may include links to third-party websites that you may find useful or informative or that we believe may be relevant to your needs for the benefit of your placement. Although we endeavour only to include links to reputable websites, we take no responsibility for the content or operating procedures of any third-party websites.


15. Privacy Policy

Frontier’s data and information privacy policy states what data we collect, how it is collected and how it is processed. This refers to personal information, data and documentation communicated to us. It includes, but is not limited to, information included in our application form and information provided through the Volunteer Online Area. For the purposes stated in our registration with the Information Commissioner, we may process and collect your information, and disclose this information to our local suppliers for the purposes of business; however Frontier does not disclose your information to third parties unconnected with the project arrangements. Any information collected by Frontier is done so in accordance with the Data Protection Act 1998.


16. Code of Conduct

The supplier will wish to secure the enjoyment and health and safety of participants and local people alike. As a result, the supplier may require compliance with a code of conduct providing participants with guidance on what is acceptable and what is not, to ensure that their behaviour doesn’t jeopardise the success of the project and to protect the valuable relationships which the supplier depends on to operate. You are a representative of the supplier and your country of origin and you should act accordingly. The supplier’s code of conduct may include an obligation to comply with the following:

  • to act at all times during the term of the project in a befitting manner
  • to be polite and generally to maintain a positive attitude
  • to be punctual
  • to conduct yourself at all times with diligence and honesty
  • to read and comply with the supplier's relevant briefing material
  • to attend all activities which are the subject of the project and not to leave or abandon the project without just reason or, where there is just reason, without effective communication with the supplier
  • to listen to and follow the instructions and advice of the supplier's coordinator
  • to follow all project rules
  • to keep in regular communication with the supplier when on or off the project
  • to maintain adequate standards of hygiene, to keep your personal space clean and tidy and to keep your personal possessions safe
  • to comply with all health and safety rules
  • not to invite visitors back to your accommodation without the prior consent of the supplier
  • not to accept payment for the volunteering work that you are doing
  • not to smoke in any area where it is not permitted
  • to respect local customs and traditions, particularly regarding dress
  • not to misuse emergency response and support systems
  • not to be guilty of uncooperative or inconsiderate behaviour
  • not to be rude, unfriendly or disrespectful to any person (supplier, locals or other volunteers
  • not to practise discrimination in any form
  • not to drink on duty or between activities where you could endanger yourself or someone else as a result
  • to cover any costs when due or requested
  • not deliberately or recklessly to make any verbal or written statement which is untrue and which is not immediately withdrawn
  • not maliciously to damage the property of anyone including the supplier
  • not to leave the project without informing the local supplier in writing of your intentions
  • not to be guilty of theft
  • not to engage in threatening, violent or verbally abusive behaviour
  • to perform all duties entrusted to you to the best of your ability
  • not at any time to be under the influence or in possession of drugs
  • not to break any local law
  • not to become involved in any political protest or action

 

©: The Society for Environmental Exploration 50-52 Rivington Street, London, EC2A 3QP. United Kingdom T: +44 (0) 207 613 2422


Registered in England and Wales
Company number: 2374609
The Society for Environmental Exploration
62/63 Westborough
Scarborough
North Yorkshire
YO11 1TS